No, all you need is an email address to place and track orders. To checkout faster, access your wishlist and order updates, we recommend setting up a BEURLUX account.

If you create a BEURLUX account and place an order, you'll be automatically enrolled in our loyalty program. Every piece you buy takes you one step closer to unlocking exclusive rewards.

Follow the forgot your password link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.

1. Choose a category or brand from the top navigation menu or search to explore a specific style or brand

2. Select your desired item and click Add To Cart. Once you've added all items, it's time to checkout

3. Sign in to your account or, if you've not yet created one, continue via guest checkout

Enter your address, payment method and delivery details to place your order. We'll confirm the order and it will be carefully prepared and sent to you, with updates every step of the way.

Sure. Our Customer Service advisors are happy to assist you with this.

BEURLUX and our boutique partners allow you to cancel/revise an order before we prepare your order. You have a
cooling-off period of 24 hours starting from the point of purchase to cancel/revise the order. Please note if your order has already been prepared, we can’t cancel your order. Please contact customer service for further information.

To cancel your order:

You must clearly inform us your name, address and order number via one of the following ways:

-Web Chat

- Facebook Private Messaging

- Line Official Account

- TEL: +886-422939261

The currency we currently offer is New Taiwan Dollar (NTD). If your local currency is unavailable, your order will be charged in NTD for a competitive exchange rate.

-Visa

-MasterCard

-JCB

-UnionPay

-WebATM

-ATM Transfer

- Convenience store payment (7-11, Family Mart, Hi-Life, OK)

- Installment Plans

For your safety, security checks (3D Secure) are taken on all payments made to us at the time of purchase.

All sales are final. We DO NOT accept returns unless the product is defective or fulfillment error (including but not limited to wrong size, wrong color, wrong style of the Products). If the return is caused by product defect or fulfillment error, we will bear the full cost of the return, including transport and re-importation tax (if any).

Returned items must comply with our returns policy:

Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.

Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you.

Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returned.

When trying on footwear, please do not mark the soles or damage the shoe boxIf an item has a BEURLUX security tag or brand tag attached, it must be returned with the tag in its original position.

Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intactHosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged packaging, where applicable.

Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.

Due to the nature of face masks, we will not be able to accept returns unless the item is damaged or faulty when delivered to you.

Jewelry must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.

Customized items cannot be returned as they have been created to your specification, unless the item arrives damaged or faulty when delivered to you. Any returns that do not meet our policy will not be accepted.

Once your return has been received and accepted by our partner boutique, your refund will be processed to your original payment method, excluding any delivery costs. Refunds can take up to 14 days to show in your account, depending on your payment provider. If you're eligible, we may be able to process your refund as BEURLUX credit if you prefer. Once processed, it will show in your BEURLUX account to use the next time you shop with us.

To track the return of your package, check the status of your return by going to Track Your Order on the bottom of the page.